The maintenance software EXPERT-maintenance contains a special mask for logging fault messages (ticketingsystem). This mask is licence-free and can be installed in the company as often as you like.
This mask is used to log faults which then appear as open faults in the work order queue of the EXPERT-maintenance.
They are processed and acknowledged there.
After this they are saved in the history for evaluation.
Entry of the fault can be simplified by using barcodes so that no more data has to be entered via the keyboard but instead the fault is scanned in using barcode lists.
Our app for smartphones and tablets can also be used for reporting faults.